Frequently asked questions
Everything families usually want to know. If your question is not here, we are one message away.
What is Our Family Album?
Our Family Album is a private photo and video album built around your child. You upload the moments you want to keep, and the family members you invite can enjoy them, comment on them, and watch your little one grow. It is calm and simple, with no public feed and no strangers.
Who can see my album?
You choose the family members who can see each album. If you create a browser link, anyone holding that link can view its album until it expires or you revoke it. There is no public feed.
What does Premium include?
Premium adds video uploads and gives your family unlimited photos, with no monthly upload limit. One subscription covers everyone in your family, so grandparents and relatives never need to pay. Without Premium, each family can share 10 photos a month for free.
How do invites work?
You send each family member a one-time invite code. When they open it, they join your album with the role you chose for them (for example, an admin who can add photos, or a member who can view and comment). Codes are used once, so your album stays private.
How do I cancel Premium?
Premium is billed through your App Store subscription, so you can cancel any time from the Subscriptions section of your device settings. You will keep Premium until the end of the period you already paid for, and your photos and videos always stay safe.
Do grandparents need the app or an account?
Grandparents can join the app on iPhone or iPad. Version 1.5 also adds Share without an app: a read-only browser link for one album, with no app or account needed. Create a link for each recipient, optionally set an expiry, and revoke it any time. Anyone with a working link can view that album, so send it only to people you trust.
Does it work on Android?
Our Family Album is available for iPhone and iPad with iOS or iPadOS 16 or later. There is no Android app. Browser links in version 1.5 let relatives view a shared album on Android or a computer.
Are my photos used to train AI?
No. We never sell your data, and we do not use your photos or videos to train AI models. Your content is only used to show it to the family members you invite.
Is Our Family Album free?
Yes. Our Family Album is free to download, and each family can share 10 photos a month for free. Premium adds video uploads and removes the monthly limit, and one subscription covers your whole family.
How is it different from a WhatsApp group or a shared photo library?
In a group chat, photos get mixed in with messages and older ones are hard to find. Shared photo libraries are built for storage. Our Family Album is made for one thing: a private album for your child, with only the family you invite, where they can react, comment and look back at Memories by age.
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