Privacy Policy

Our Family Album is a private space for a family to share photos and videos of their children with the people they invite, and no one else. This policy explains what we collect, why, and the choices you have. We do not sell your data, we do not use it for advertising, and we do not make your family's content public.

1. Who we are

Our Family Album ("we", "us") provides the Our Family Album mobile app and this website. If you have any question about this policy or your data, contact us through our support page.

2. Information we collect

• Account information. When you sign in with Apple or create an account with your email address, we receive a stable identifier for you and, if you choose to share it, your email address. You may also set a nickname and choose an avatar.
• Family and album details. The album names, the children's names and birth or due dates you enter, relationship labels, and who you invite.
• Photos and videos. The media you upload, together with the caption, date, and tags you add. We remove embedded location metadata (GPS) from photos and videos when they are uploaded, so your home address is not shared with other members.
• Activity within an album. Comments, reactions, and a record of actions such as uploads and joins, shown to members of the same album.
• Device information for notifications. If you enable notifications, we store a device push token so we can send album updates to your device.
• Support messages. If you contact us, we keep your message and the email address you provide so we can reply.
• Basic technical and website analytics data. Limited server logs and website visit data (such as IP address, browser, referring page, pages visited, and time of request) used to understand website traffic, keep the service running, and prevent abuse.

On public marketing pages, we also count page views, download-button actions and walkthrough steps in daily aggregate totals. These counters store the public page, campaign, button position, broad device type and broad traffic source. They do not store IP addresses, account identifiers, full referring URLs, query strings or family content, and do not set cookies. These counters respect Do Not Track and Global Privacy Control signals. They are separate from Statcounter and are not used on private album or account-link pages. Aggregate counters are retained for up to one year.

3. How we use your information

We use your information only to run the service: to store and display your family's photos and videos to the members you invite, to send the notifications you turn on, to answer your support requests, to operate a paid Premium plan if you choose it, to understand how the app is used so we can improve it, and to keep the service secure and reliable. We do not use your content to train any advertising or third-party model.

4. Who can see your content

Your photos and videos are visible only to the members of the album they belong to, subject to the per-item visibility you choose (everyone in the album, admins only, or a specific share group). Removing a member, or restricting an item, revokes their access going forward. Your content is never public and is never sold.

5. Service providers

We rely on a small number of providers to operate the service:

• Apple, for Sign in with Apple and push notifications
• Resend, our email provider, to deliver support replies
• Superwall, to show subscription plans and offers
• Bugsnag, for crash reports
• Mixpanel, for app usage analytics
• Statcounter, to measure visits to our public website (it is not installed on private album or account-link pages)
• Our hosting provider, to store data and serve the app

These providers process data only as needed to provide their part of the service.

6. Children's data

Our Family Album is designed for parents and family members (adults) to share photos of their own children within a private album. Accounts are held by adults. The children's names, dates, and images that adults choose to add are treated as private family content, shown only to invited members and never used for advertising or sold.

7. Data retention and deletion

We keep your content until you delete it or delete your account. You can delete an individual photo or video, delete an album, or delete your entire account from within the app (Settings). Deleting an album or your account permanently removes the associated photos and videos from our storage. Some routine backups and security logs may persist for a short period before being overwritten.

8. Your rights

You can access, correct, export, or delete your information. Much of this is available directly in the app; for anything else, contact us through the support page and we will help. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA, including the right to lodge a complaint with your local data protection authority.

9. Changes to this policy

If we make a material change, we will update the date above and, where appropriate, notify you in the app.

10. Contact and reporting

For privacy questions, data requests, or to report content or abuse, reach us through our support page. This also serves as our contact point under the EU Digital Services Act.

This policy describes how the app works today. Please have it reviewed by a qualified professional for your jurisdiction before public launch.